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Due to the perishable nature of many of our products, The Gift Eat Love Co. is unable to accept returns or exchanges on food items once they have been delivered.
All of our gift boxes and hampers are carefully curated and prepared to order to ensure freshness and quality.
If your order arrives damaged, incorrect, or incomplete, please contact us within 3 hours of delivery so we can investigate and resolve the issue.
To help us assist you quickly, please include:
If an issue is verified, we will offer an appropriate resolution which may include a replacement, partial refund, or full refund, depending on the circumstances.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
- Your order number
- A description of the issue
- Clear photographs of the item(s) and packaging
If an issue is verified, we will offer an appropriate resolution which may include a replacement, partial refund, or full refund, depending on the circumstances.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Perishable Food Disclaimer
Many of our gift boxes contain fresh and perishable food items that are prepared and packed carefully to maintain quality during transit.
Once an order has been delivered to the address provided, The Gift Eat Love Co. cannot be held responsible for the storage conditions of the products. We recommend that perishable items are unpacked and refrigerated promptly upon delivery where required.
As these products are time-sensitive, we encourage customers to ensure that someone is available to receive the delivery at the specified address.
